Welcome Message from the
Technology Support Center
Welcome to both new and returning members of the UIS community. The
ITS Technology Support Center stands ready to assist you with
technology issues and questions. We serve as the first point of
contact for technology issues regardless of platform or operating
system. We can assist you in solving problems with supported
services or in finding the right campus organization to answer your
The Technology Support Center is located on the first floor of
the Health and Sciences Building (HSB 110) and we have a walk-up
service counter available to you during our business hours.
It's easy to use, just click on the Live Help box in the
upper right-hand corner of our
Tech Support webpage
and follow the instructions that display.
Online Service Desk
Any current employee or student can login directly to our helpdesk
client application and do any of the following:
a new request
on the status of your previously submitted requests
your existing requests with further information
your existing requests
Log on to the
Service Desk with your current enterprise NetID and password.
Frustrated with problems
getting to your important files? Want the peace of mind of backing
up your most important data?
Going off campus or out of the country and still want quick and easy
access to your files through an Internet connection? eDocs can help!
eDocs provides a flexible and
dependable file storage solution to UIS faculty, staff and students.
Don't risk losing your
important data! For more information, visit our
information, visit the
Atomic Learning provides
on-demand web-based software
training in the form of short,
just-in-time videos that focus on answering common questions
variety of popular software packages. You can easily embed any video
file from Atomic Learning into your Blackboard course or course
UIS Information Technology
Services is pleased to announce support of the eduroam wireless
network authentication system on the UIS campus wireless network.
eduroam (education roaming) is the secure, world-wide roaming access
service developed for the international research and education
community. eduroam allows students, researchers, and staff from
participating institutions to obtain Internet connectivity across
campus and when visiting other participating institutions.
Additional information is available on the
eduroam project webpage.
UIS joins the University of Illinois Urbana-Champaign and other US
educational institutions in the adoption of this international
service. Faculty, staff, and students can move between the UIS and UIUC campuses or travel to other participating institutions the
world over and be able to authenticate to the local wireless
networks using their home campus credentials.
For help configuring eduroam access on your wireless device, please
wireless network information page. A
other US institutions participating in the eduroam project is
ITS is pleased to announce the availability of ECAR (EDUCAUSE Center
for Applied Research). ECAR fosters better decision making by
conducting and disseminating research and analysis about the role
and implication of information technology in higher education. ECAR
assembles leading scholars, practitioners, researchers, and analysts
to focus on issues of critical importance to higher education, many
of which carry increasingly complicated and consequential
implications. UIS faculty and staff now have full access to all ECAR
research studies, research bulletins, case studies, and other
If you don't already have an EDUCAUSE Profile:
Visit https://www.educause.edu/user/register and complete the
profile form using your UIS email address.
Once registered, simply log in to your EDUCAUSE Profile, go to the
ECAR Web site, then select Research Publications from the left-hand
Next Generation Data Center
In the fall of 2010, UIS
Information Technology Services undertook an initiative to reassess
its current datacenter design with an eye on finding ways to both
improve services and accommodate growth while keeping ongoing costs
and management requirements as low as possible. This initiative was
motivated by several driving forces including the Administrative
Review and Restructuring (ARR) report which states (in part), "An
ideal expenditure reduction strategy for the University would (1)
reduce operational spending in ways that have no negative impact on
mission, (2) protect strategic IT investment, and (3) improve the
yield from tactical IT investment," and the UIS Strategic Plan,
which conveys our campus mission to use technology to enhance and
extend the learning environment through the investment in the campus
As part of this reassessment, ITS engaged a third-party firm to
evaluate the effects of incorporating server virtualization
technologies into our environment. This evaluation included
performing an inventory of our current datacenter and monitoring
usage patterns for about a month. The results from that assessment
confirmed that server consolidation through virtualization
technologies could provide several important benefits including:
Lower operational costs
Improved recovery time
Reduction of the
environmental and operational footprint
of IT to the business and academic needs
efficiency / effectiveness of limited IT staff
After much research and
discussion, ITS staff decided to pursue a restructuring of its
datacenter, dubbing this initiative the Next Generation Data Center
(NGDC) project. An RFP process was executed in the winter of 2011,
with the award going to Dell, Inc., for new high performance, energy
efficient servers, 20 terabytes of high-performance disk storage on
a storage area network (SAN), and the VMware VSphere virtualization
The system is now undergoing final internal testing in preparation
for 'going live' within the next week or two. Starting in September,
ITS will begin the process of migrating existing physical servers to
this new platform. Also, virtually all new application needs
requiring new servers will be provided using the virtual server
environment. This new environment will also form the platform for
enabling other new, advanced technologies, including virtualization
for the desktop, aka "VDI" (this will be the subject of another ITS
Newsletter article--stay tuned).
Going forward, each new or existing server that is moved into this
new virtual infrastructure will be an incremental step toward fully
realizing the many benefits that we mentioned above, and will help
UIS fulfill several important goals and objectives of the ARR and
Several computer labs across
campus have been updated with new equipment. We
encourage you to visit them!|
2030 - The largest of our teaching labs, UHB2030 has 50
All-in-One stations which provide students with increased
desk space and a less cluttered desk.
54 - This lab has been upgraded with new Macs, scanners, and
improved large-scale printing capabilities.
108 - Now arranged in a U-shape, HSB 108 provides the
flexibility of individual work at the computer or group
discussions at the center table.
New Projectors in UHB|
The Learning Spaces and Support team has been busy this summer with
many upgrades to classrooms. One of the bigger projects was the
replacement of classroom projectors in UHB. The new projectors have a much more powerful light that allows the image displayed on
the screen to be easily viewed in almost any lighting situation. The
new projectors have many great features that we are taking advantage
of and many more that we can use as we upgrade the classroom
technologies in the coming years.
UIS on iTunes U Update|
on iTunes U provides access to a variety of content –
including course content, statehouse news and local
programming, noted speakers, sports updates, and more. The
UIS on iTunes U project includes two sites:
UIS iTunes U
A public site which includes event highlights, campus
news, public course content, and more – all of which
benefit the entire campus community.
Course/Login for iTunes U-
An access-restricted site which hosts course-based
materials. Access is granted based on enrollment in the
information, visit the
UIS on iTunes U
Mobile Devices at UIS
has recognized the ever increasing demand for mobile
computing capability from both employees and students. Below
is a guide to our customers on the different types of mobile
devices and our current recommendations.|
Mobile devices and smartphones are evolving at a fast pace.
ITS has tested a few different devices and made some
recommendations for supported configurations; however, we are
unable to perform exhaustive testing on all available
platforms. Other undocumented configurations may work;
however, support will be limited.
Types of Mobile Devices
Tablet (Apple iPad, Motorola Xoom, Samsung Galaxy Tab)
A mobile device that provides access to web, email, video,
and photos through a wireless or WiFi connection. These
devices are sometimes also capable of using a 3G connection,
which requires a data plan from a cellphone provider like
AT&T, Verizon, or Sprint. UIS support has the most
experience with the iPad and we have found that it
interfaces well with our network.
Smartphones (BlackBerry, Android, iPhone)
A mobile device that provides advanced capabilities beyond a
typical cellphone and uses its own system software, such as
RIM (BlackBerry), Windows Mobile, or Apple iOS. Unlike
traditional phones, smartphones typically provide
connection to the Internet over a cellular infrastructure or WiFi.
Many offer extended capabilities through applications
designed for them. The UIS wireless network works well with
both android and iPhone devices and we recommend those
devices to our campus community. As a general guideline,
devices that support ActiveSync work well with the campus
email and calendaring system.
Note on Blackberry Devices:
For full and secure integration with the campus email
Blackberry devices require a Blackberry Enterprise Server
(BES). UIS does not run a BES server so consequently support
for Blackberry devices is limited.
Cell Phones (LG, Motorola, etc.)
A mobile phone that is not a smart phone. Typically, cell
phones are used for their calling features and not for
retrieval of data. They are considered feature phones with
proprietary operating system (OS) firmware. If they support
third-party software, it is only via a limited interface.
While UIS makes no specific recommendations for cell phones,
there are significant discounts available from some
providers for campus faculty and staff. Information about
discount plans and how to take advantage of them are
available on our webpage.
eBook Readers (Kindle, Nook)
An eBook reader is a digital reader that allows for the
reading of books, newspapers, and journals in a digital format. Currently WiFi-only readers are not
capable of connecting to the UIS wireless network for
downloading ebooks and journals. Our
wireless network requires WPA2 Enterprise for authentication
and no current readers support this. As readers are an
emerging technology, we expect manufacturers to provide
better connection methods in the future.